Privacy Policy

Legal Disclaimer

Hola Charlotte provides language learning services for educational and informational purposes only. While we strive for accuracy and effectiveness in our content and instruction, Hola Charlotte makes no guarantees regarding specific results or outcomes from participating in our classes.

All materials, resources, and instruction are intended to support language acquisition but do not constitute professional, legal, medical, or psychological advice. Users are responsible for their own progress and use of the materials provided.

Hola Charlotte is not affiliated with TPRS® or TPRS Books®. All references to TPRS refer to the teaching method commonly known as "Teaching Proficiency through Reading and Storytelling."

By using our services, you agree to hold Hola Charlotte and its instructors harmless from any claims, liabilities, or damages arising from your participation.

At Hola Charlotte, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect
We may collect the following types of information:

Personal information (such as your name, email address, and phone number) when you register for classes or contact us.
Student Information: If a parent or guardian enrolls a child, we may collect the child’s first name, age, and learning preferences.
Technical Information: Browser type, IP address, device information, and website usage data through cookies or analytics tools.
Payment information when you make a purchase.
Non-personal information such as browser type, pages visited, and general site usage (via cookies or analytics tools).

2. How We Use Your Information
We use your information to:

Provide and manage our language learning services.
Respond to your inquiries or customer service requests.
Process payments securely.
Improve our website and services.

3. Sharing Your Information
We do not sell or rent your personal information. We may share your information only with trusted third-party service providers (like payment processors or scheduling tools) as necessary to deliver our services.

4. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

5. Your Rights
You may request to review, update, or delete your personal information at any time by contacting us.

6. Updates
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated revision date.